Memsource Editor for Desktop

Memsource Editor Troubleshooting

We continuously work hard to improve the Editor to minimize the number of crashes. However, the unfortunate fact is that every application can crash once in a while.

 If MemSource Editor does crash, it can usually be relaunched and the translation document gets automatically restored without any major data loss. If you still experience difficulties, please check the solutions below.

The Editor Crashes and Cannot Be Relaunched

If for any reason MemSource Editor cannot be relaunched (the user gets an error message when opening the Editor), please try the following:

For Windows Vista and Windows 7:

  1. Manually delete the .memsource directory located in C:\Users\[your user name]\
  2. Relaunch the Editor

For Windows Windows XP:

  1. Manually delete the .memsource directory located in C:\Documents and Settings\[your user name]\
  2. Relaunch the Editor

The Editor Crashes and the MXLIFF File Cannot Be Restored

To prevent any data loss during a crash, the Editor has a built-in autosave feature which should restore the document you were working on. If, for any reason, the file you were editing does not get restored, take these steps to restore it manually:

  1. Download the MXLIFF file again from your project in MemSource—assuming you were not working offline, the MXLIFF file should always include the latest version of all segments you confirmed.
  2. Should this fail, try to pre-translate your MXLIFF file from the translation memory in your project, via the Pre-translate button.
  3. If the Editor still crashes when opening the file, try renaming the MXLIFF file.
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