Users and Roles

Set or Reset Password

New Linguist users receive an email with instructions on how to set up a password. If this password is lost or forgotten, a Forgot your password? link is provided when attempting to log in with incorrect credentials.

Note

If Single Sign-on is enabled in your organization, emails sent to any newly created users will not include a password generation link as Memsource is being accessed via SSO.

  1. From the Password Recovery page, provide your Username or Email and click Submit.

    Password recovery instructions will be sent to the provided address or email address associated with the Username.

  2. Either click the link in the email or copy it into a browser. The Create a New Password page opens.

  3. Provide a new password and verify it in the second empty field.

    Passwords must comply with the following rules:

    • Min length: 12

    • Max length: 64

    • Cannot be same as username

    • 1 uppercase character

    • 1 numeric character

    • 1 lowercase character

    • 1 special character

  4. Click Sign Up.

    The password has been changed.

  5. Click login.

    The Sign In to Your Account page opens.

  6. Enter Username and new password and click Sign In.

    You are signed in to Memsource with the new password.

Caution

If you have multiple usernames, use a username instead of an email address when attempting to reset the password.

Important

Outlook users

Microsoft Outlook uses the Safelinks feature to check all links in received email. The feature invalidates the reset password link and when clicked a Resource not found error is presented.

If using Outlook, disable the Safelinks option and request a new reset password email. Enabling the Safelinks option after resetting the password is recommended.

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