The Memsource Editor is where linguists perform translation activities on assigned jobs and can manage the job status via the menu. Assigned jobs are listed in the jobs table and can be downloaded from there.
For training resources, see our webinars (registration required).
Memsource has two versions with identical CAT functionalities:
The Memsource Editor for Mobile is also available with more limited functionality.
The editor is divided into working areas, or panes:
If reference files are associated with a project, they will be indicated by a paper clip in the resource status indicators.
To set Appearance Preferences such as color themes and font sizes, follow these steps:
From the Preferences.menu, select
Theme (Memsource Editor for Web)
Language (Memsource Editor for Desktop)
Select required options and click Save.
Appearance preferences are saved for the editor.
To set Misc preferences, follow these steps:
The status bar at the bottom of the Memsource Editor provides metadata related to word counts, user modifications, and the source file name. User information displayed is based on project settings.
Total number of segments/confirmed segments.
Total source words/confirmed source words (For CJK languages with no space between words, the number of words will equal the number of characters excluding punctuation marks).
The first set of numbers is the total source characters/confirmed source characters. The second set is the character count for the source/target in the selected segment.
A detailed word count including 100% matches, fuzzy matches, etc., is provided by an analysis from within a project. For more information, see Analysis.
The resource status indicators provide information about if and how the editor is connected to translation resources.
The indicators are presented in the bottom right of the Editor for Desktop and the top right of the Editor for Web.
No connection (Editor for Desktop)
Ensure the server address (cloud.memsource.com, or the one provided by the Project Manager) is correct.
Check the proxy settings.
Check your Internet connection.
Use Winmtr (free download for Windows) to check the route from your computer to our server. Ensure your ISP is not re-routing your connection via too many servers and slowing it down.
Invalid username and/or password (Editor for Desktop)
Check your username and password.
Try to log in to your Linguist Portal with the same credentials.
If password is forgotten, create a new one.
Unknown Error (Editor for Desktop)
Lost connection to the server. Check internet connection.
Login is Green but All Other Indicators are Red (Editor for Desktop)
User account was deactivated by the PM.
Server not responding (Editor for Desktop)
When trying to Run QA checks.
Check the login indicators.
Alternatively, upload a file to the server (click on Document and selecting Upload to server), and check the error message in the bottom right-hand corner.
Other errors (Editor for Desktop)
Memsource Error Log
Memsource Editor for Desktop saves a log file on your local disk.
Look for a folder .memsource, subfolder logs.
In Windows, this can be located in
C:\Users\your Windows username\.memsource\logs
On Mac, it is in
Applications/Memsource Editor/Show contents
If contacting Memsource support, attach this log to the request.
You are not authorized to access this job
The job was removed from the server by the Project Manager (PM)—contact the PM.
The job was assigned to another Linguist—contact the PM.
You are trying to access a job using an incorrect username (if you have more then one).
TM, TB, or MT are Gray
They are not attached to the project in question. This could be intentional—contact the PM if unsure.
Error at 95% (or 97%)
When Uploading the Translation: Error at 95% (or 97%), Unable to upload translation— Access denied.
Job not accepted - Go to Linguist Portal and change the status.
The job is set to Completed—access no longer allowed. Contact the PM.
The job was assigned to another Linguist. Contact the PM.