Connectors and Plugins

Salesforce Knowledge Connector

Available for

  • Enterprise edition

Get in touch with Sales for licensing questions.

Salesforce Knowledge is an online content management system that helps businesses with their marketing, sales, and commerce needs. It is available both in the Classic and in the Lightning version.

Use Cases

There are a number of use cases for the connector:

  • The Connector API can be used to automate steps otherwise performed manually through the UI. Webhooks can be used to have Memsource notify 3rd party systems about certain events (for example, a job status change).


  • Source language of Memsource's project must match the Default language of Salesforce Knowledge configured in Knowledge Settings. English in Salesforce is actually English (United States) full locale.

  • Target languages of the project must be a subset of Knowledge target languages.

  • Articles must be published before they are sent to Memsource for translation. The connector does not work with articles saved as drafts.

Salesforce Knowledge Settings

  1. Go to the Setup and enable Knowledge User and Salesforce Knowledge.

    See Salesforce Knowledge documentation for details.

  2. Go to the Knowledge Settings and configure the target languages

Memsource Settings

  1. From the Setup Setup_gear.png page, scroll down to the Integrations section.

  2. Click on Connectors.

    The Connectors page opens.

  3. Click New.

    The Create Connector page opens.

  4. Provide a name for the connection and change the Type to Salesforce Knowledge .

  5. Provide the name of the host.

  6. Optionally define when articles are to be translated based on field status.

  7. Optionally define field status on post-translation.

  8. Select what status translations should have.

  9. Click Connect to Salesforce.

    A checkmark will appear if the connection was successful. A red exclamation point will appear if it wasn't. Mouse over the icon to see additional details.

  10. Click Save.

    The connector is added to the list on the Connectors page.

If a default project, branch, and folder is required when connecting, open the connector configuration and click the Select Remote Folder button to set it.

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