Human Translation Engines

Memsource has helped speed up the translation process by pre-translation from translation memory and machine translation right from its start. Now we have introduced an additional pre-translation method: human translation. The first human translation provider that we have introduced into Memsource is Gengo, and the second is Unbabel. Both of these will be discussed below.


Gengo is a crowdsourced human translation provider that supports dozens of language pairs.

Gengo is ideal for the following situations:

  • When fast turnaround is important
  • For shorter texts (Longer texts are split into multiple Gengo orders so that each Gengo order has no more than 1000 segments.)
  • For content that is not highly complex such as:
    • Blogs/news/social media and other digital content
    • Product catalogs
    • Website translation

Gengo Set Up

To make Gengo work for you in Memsource, follow these steps:

1. Sign in to Gengo at If you do not have a Gengo account yet, you can create one at the sign in page.


2. Click on Settings.


3. Go to the Top up section. Here you will be able to purchase credit through your PayPal account or credit card.


4. Locate your Gengo API keys in the API Settings section. In the center of the page, you'll see the Public Key and the Private key.


5. Now go to Memsource. Click on Setup and scroll down to the Integrations section. Click on Human Translation Engines. Create a new Gengo engine and enter your Gengo API keys. Select Sandbox if you have free testing (sandbox) Gengo account.


6. You are now ready to human translate your jobs in Memsource via Gengo.


7. Set your translating options. Please note that only non-empty segments will be sent for translation.

  • Select Human Translation Engine (The blue i will display additional information.)
  • Select Quality (Standard or Business)
  • See Wordcount and Price
  • If you have a Glossary set up in your Gengo account, you can send its ID.
  • Add a comment for the translator. All Gengo orders sent from Memsource have the comment "Please note that this is a fully automated system, we are not able to reply to comments at this time. If you have any questions, please contact Gengo support." created automatically.
  • Use preferred Translators if you want to.

8. Once the job is submitted, the "Human translation" icon will indicate the process. Please note that it can take 30 minutes or longer to get the translated file back to Memsource.


Once you set up your Unbabel account, you need your Username and your Unbabel API Key. You can find your API key in Unbabel by clicking on Account and then selecting the API Access tab.


Once you have your API key, log into Memsource. Click on Setup and scroll down to the Integrations section. Click on Human Translation Engines and Create a new Unbabel engine. Give your engine a name, and put your API Key into the API Key field. Select Default and click on Save.