Legal, Data Storage and Security

Data Storage


This article covers the practical aspects of data storage in Memsource. The legal aspects are covered by our Terms of Service and the security aspects are covered by our Security Statement.

Data in the Recycle Bin

Data in the recycle bin is stored for 30 days and is consequently deleted permanently. The recycle bin can also be purged immediately if required.

Project Storage

  • Projects that are inactive (no new jobs added or current jobs not updated) for 12 months are automatically deleted by the system (a warning message will be displayed 6 months prior to its deletion on the project page). When a project is deleted, the project's jobs, analyses, and reference files are also deleted and will be stored for 30 days in the recycle bin after which they will be permanently deleted. The translation memories and term bases selected for the project are not deleted.

  • The Privacy Notice details how other data is stored.

Extending the Project Lifetime

There are two ways in which the project lifetime can be extended:

  1. By postponing the deletion of a selected project by 7 months (even repeatedly). The postponement will also re-enable the creation of new jobs in such a project.

  2. By purchasing extra project lifetime for all projects: by default, Memsource stores projects for 1 year and users can optionally extend this to 2 or 3 years when subscribing for Memsource. The extended storage period will affect all current projects.

Project Age Definition

A project's age (how old a project is) is based on the project creation date.

Translation Memory Storage

With a few exceptions, translation memories are stored permanently unless deleted by users.

Deletion of Translation Memories from Expired and Unused Accounts

Translation memories are deleted from Memsource accounts that have expired for at least 6 months as well as from unused Personal edition accounts that have not been used for at least 6 months (the account has not been logged into for at least 6 months).

Deletion Process:

  • If an account has been expired for at least 6 months or if a Personal account has not been used for at least 6 months, the administrator user of the expired account will be notified by email that the account’s translation memories will be moved to the account’s recycle bin.

  • The administrator user can disregard the message and the translation memories will be deleted permanently from the recycle bin after 30 days. To avoid deletion, the administrator user may log into the account, extend the subscription (if it's not a Personal edition), and restore the translation memories from the account’s recycle bin.

Term Base Storage

The policy for term base storage is the same as the policy for translation memory storage.

Data Backup

Memsource carries out a system-wide data backup on a daily basis. Users may back up data in the following ways:

Manual Data Backup

To backup essential project data, download the following:

  • Original files

  • MXLIFF files (or a single MXLIFF joined file)

  • Completed files

Automated Data Backup

Users with the Ultimate edition and higher can use Memsource APIs to automate data backup.

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