If there is an issue when logging into the Editor for Desktop or the connection between the Editor for Desktop and Memsource is interrupted, the Login Indicators in the bottom right-hand corner turn will red and an error message will be displayed. To see the error message, hover your mouse over the Login Indicator.
- Check the server address (cloud.memsource.com, or the one you were given by your Project Manager). Ensure that there are no typos or spaces.
- Check the proxy settings in the Editor for Desktop. Click on Login. In the Preferences window, go to the Network tab and uncheck Configure Proxy Manually.
- Check your Internet connection.
- Check the route from your computer to our server with this free Windows Application: Winmtr. Contact your internet service provider to ensure that they are not re-routing your connection via too many servers and slowing it down.
You are not authorized to access this job
- The job was removed from the server by the Project Manager (PM)—contact your PM.
- The job was assigned to another Linguist—contact your PM.
- You are trying to access a job using an incorrect username (if you have more then one).
Invalid username and/or password
- Check your username and password. Try to log in to your Linguist Portal with the same credentials. If you have forgotten your password, you can create a new one (click on the Forgot your password? link).
TM, TB, or MT are Gray
- They are not attached to the project in question. This could be intentional—contact your PM if you are unsure.
Login is Green but All Other Indicators are Red
- Your User account was deactivated by the PM.
Error at 95% (or 97%)
When Uploading the Translation: Error at 95% (or 97%), Unable to upload translation— Access denied.
- You didn't Accept the job—please go to Linguist Portal and change the status.
- The job is set to Completed—you are no longer allowed to access this job. Contact your PM.
- The job was assigned to another Linguist. Contact your PM.
- You've lost the connection to the server. Check your internet connection.
Server not responding
When trying to Run QA checks.
- Check the login indicators. Alternatively, try to upload a file to the server (by clicking on Document and selecting Upload to server), and check the error message in the bottom right-hand corner.
Memsource Editor log
Memsource Editor for Desktop has a log file saved on your local disk. Look for a folder .memsource, subfolder logs. In Windows, this can be located in C:\Users\your Windows username\.memsource\logs. If you'd like to contact our Memsource support, please attach this log to your request.