Memsource Editor for Desktop

Memsource Editor for Desktop Error Messages

If there is an issue when logging into the Editor for Desktop or the connection between the Editor for Desktop and Memsource is interrupted, the Login Indicators in the bottom right-hand corner turn will red and an error message will be displayed. To see the error message, hover your mouse over the Login Indicator. 

 

No connection

  • Check the server address (cloud.memsource.com, or the one you were given by your Project Manager). Ensure that there are no typos or spaces.
  • Check the proxy settings in the Editor for Desktop. Click on Login. In the Preferences window, go to the Network tab and uncheck Configure Proxy Manually.
  • Check your Internet connection.
  • Check the route from your computer to our server with this free Windows Application: Winmtr. Contact your internet service provider to ensure that they are not re-routing your connection via too many servers and slowing it down. 

 


 

You are not authorized to access this job

  • The job was removed from the server by the Project Manager (PM)—contact your PM.
  • The job was assigned to another Linguist—contact your PM.
  • You are trying to access a job using an incorrect username (if you have more then one).

 


 

Invalid username and/or password

  • Check your username and password. Try to log in to your Linguist Portal with the same credentials. If you have forgotten your password, you can create a new one (click on the Forgot your password? link).

 


 

TM, TB, or MT are Gray

  • They are not attached to the project in question. This could be intentional—contact your PM if you are unsure.

 


 

Login is Green but All Other Indicators are Red

  • Your User account was deactivated by the PM.

 


 

When Uploading the Translation: Error at 95% (or 97%), Unable to upload translation— Access denied.

  • You didn't Accept the job—please go to Linguist Portal and change the status.
  • The job is set to Completed—you are no longer allowed to access this job. Contact your PM.
  • The job was assigned to another Linguist. Contact your PM.

 



Unknown error

  • You've lost the connection to the server. Check your internet connection.

 



Server not responding

When trying to Run QA checks.

  • Check the login indicators. Alternatively, try to upload a file to the server (by clicking on Document and selecting Upload to server), and check the error message in the bottom right-hand corner.