In Memsource Desktop Editor and Web Editor, users can add comments and create conversation threads about an entire segment (per-segment comment) or a section of a segment (in-line comment).
The purpose of Conversation is to allow all users involved in the job (Linguists, Project Managers, Guests) to cooperate even across workflow steps. A comment made in any step will be visible in all the other steps.
The conversations also include an LQA (Language Quality Assessment) feature which allows users to evaluate segments or a section of a segment based on the type of issue and its severity.
It is possible to add new comments, edit previous comments or reply to comments. Any text that is typed into the comment boxes is cached which ensures that the text is not lost if the window is accidentally closed before the comment is posted.
Adding a comment
To start a conversation about a segment:
1. Click in the relevant segment. To add a comment about a particular section (in-line comment), highlight that section.
2. Select the speech bubble icon next to the segment. This will be a Q icon if the LQA feature is already enabled. Alternatively, use the keyboard shortcut Ctrl+Shift+M.
Adding a reply
Replies can be added to any comment that has already been posted. Replies are indented which makes it easier to navigate the conversation. It is not possible to add replies as in-line comments.
Editing a comment or reply
Comments and replies can be edited using the 3-dot menu next to the date. This menu also includes the option to delete the comment or reply.
Once the comments in a conversation have been addressed, the conversation should be marked as resolved. Conversations are part of the Quality Assurance check so if a conversation is left unresolved it will be displayed in the QA warnings when a QA check is run. In projects with workflow, comments are automatically pushed into higher steps (similar to translations), but also lower steps.
Important: The Conversation feature is not available when working offline.
Connection to the Memsource server (User Login) is required in order to display current conversations or to add a new conversation.
As well as adding and editing comments, it is also possible to add Language Quality Assessment (LQA) evaluations (in projects with multiple workflow steps).
Please note that LQA needs to be enabled for a specific workflow step in the Setup (Administrators only).
Adding an LQA
As with comments in conversations, it is possible to add LQA feedback to the whole or part of a segment.
- Click on the conversation bubble (or Q icon if LQA is already enabled) in any of the higher workflow steps and click on Add LQA. For example, if your project contains Translation and Review Steps, the Add LQA button will not be present in the Translation step.
- Choose the Type of warning and its Severity
The following LQA categories are available:
- Locale convention
Each of these categories can then be set to various levels of severity: Neutral, Minor, Major, Critical.
Similarly to comments, LQA evaluations can be edited or deleted through the 3-dot menu.
Replying to LQA
As with the comments, it is possible to react to the LQA evaluation using the Reply button. The reply will also be indented to make it easier to read the conversation.