Welcome, Guest Login

Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Memsource interface resizing issue

Ricardo Oct 20, 2017 04:19AM CEST

This is a weird problem which has been bugging me for the past few weeks. Everytime I start a translation, as soon as a TM match is found and copied to the segment or I place the cursor in a 100% match, Memsource window just resizes automatically in a way that gets too long horizontally, making translation impossible. It just gets beyond screen limits. No matter what I do to resize the interface back to the original, it simply doesn't work. Already tried to install other versions, incluindo the very latest one, but no luck. I'm using Windows 7.

Up 0 rated Down
Jakub Janickovic Oct 20, 2017 06:00AM CEST Memsource Help Center Agent

Dear Ricardo,
thank you for contacting us.
Could you please contact us directly at support@memsource.com and provide more details, especially screenshots so we can have a look at this behavior?
It would also be helpful if you could send us the specifications of your computer (monitor size, resolution, browser you are using, etc.)
Thank you.

Up 0 rated Down
Ricardo Oct 20, 2017 08:33PM CEST
E-mail sent.
Up 0 rated Down
Abdul Shukor Nov 02, 2017 10:31AM CET
I am experiencing the same issue when using Memsource version 6.205.6. My OS is Windows 8.1 Pro. Never had any issue with previous version. I really don't like the auto update feature which automatically updates to the latest version and by doing so, this issue occured. In my opinion, the previous version (6.2.2.4) was much better (no issue so far). If you can post the solution here, it would be great. I am sure there are a lot of Memsource users experiencing the same issue.
Up 0 rated Down
Jakub Janickovic Nov 02, 2017 10:59AM CET Memsource Help Center Agent

Dear Abdul,
thank you for weighing in.
Our developers are already working on a fix, but the issue seems to be very random and caused by something we were not yet able to reproduce and pinpoint.
We will definitely try to resolve it as soon as we figure out what is causing the issue.

Up 0 rated Down
Abdul Shukor Nov 02, 2017 03:26PM CET
Dear Jakub,

Thank you so much for your reply and attention.

Hopefully your team will be able to find the solution.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@memsource.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete