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Language of email templates

Damo Aug 31, 2017 05:41PM CEST

Hi there Memsource Support Team,

I'm trying to figure out why my email templates are in French even though I'm using Memsource in English.

I assume there are built-in job notification email templates in English, so could you please give me the steps to follow in order to enable them?


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Katerina Benova Aug 31, 2017 06:31PM CEST Memsource Help Center Agent

Hello Damien,

Please check Setup > Administration > Email templates – you will be able to see, in which language are your default email templates written.
The language of the templates does not change automatically based on user’s selected language (there might be many users in one account and each can have different language set).

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Damo Aug 31, 2017 08:57PM CEST
Hi Katerina and thanks for your help.

My templates are in French, what do I have to do to have them in English?

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Katerina Benova Aug 31, 2017 10:47PM CEST Memsource Help Center Agent

Create a new template – it will be automatically pre-filled with English text.
You can then either delete all French templates (this will effect all you organization, so better discuss it with your colleagues first)
or you can leave the French and manually select the EN template in a relevant settings (for example email job or Automation Widget).
Please note that in some cases the selection is not possible and the default (French) template will be sent.

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Damo Sep 01, 2017 10:48AM CEST
Thanks a lot for your help, Katerina! :)

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