Why does Memsource Editor (version 6.202.4, installed on Windows 10) fail to save my work at random times?
I try to hit Ctrl-S and select "Save" from the menu fairly regularly, but I have noticed that if I exit Memsource Editor and/or switch to another project without closing Editor, occasionally the most recent translation disappears, apparently because I exited the program/switched projects before Editor saved the work automatically. The problem occurs while Editor is online, and affects at least draft segments and possibly even confirmed segments. (Editor does not prompt me to save the work when exiting/changing projects, either.)
This is especially frustrating if I lose large chunks of text - recently I had to re-type half of a (thankfully short) translation because the Editor had not saved the work, and I hadn't thought to make a bilingual export of it, either (which would at least have preserved my previous draft, even if creating an export does not mean that the actual translation file is saved). In addition, the only way to tell when the file was last saved is to navigate to the actual file in Windows' File manager and check the timestamp there.
Do you have suggestions on how I can stop losing my work (since apparently saving manually early and often - or even confirming very raw draft segments - does not help)?
Saving in the desktop editor is made by Save or by Confirming a segment in the desktop editor. Further, changes are also saved automatically (backup) in the desktop editor – in fact, it is not possible to close the editor without changes being saved. I have tested now on version 6.202.4 installed on Windows 10 and it works like that.
Could you please send us the video recording of the issue and the mxliff file on which it happens to firstname.lastname@example.org?
Thanks and sorry for the troubles
Thanks for the issue update. We will try to reproduce it and get back to you.